Refund policy
At [1wayg.o.y.a LLC], we want our customers to be satisfied with their purchases. If for any reason you are not completely happy with your purchase, you may return it for a refund or exchange within 14 days of the purchase date. To qualify for a refund or exchange, you must provide proof of purchase, such as a receipt or order confirmation email.
Valid reasons for a refund include:
- The product was damaged upon arrival
- The product is defective or not functioning as advertised
If you believe your product is eligible for a refund, please contact us at [1waygoya@gmail.com] to initiate the refund process. We may require that you provide photos or other evidence of the damage or defect.
Exchanges or store credit may be issued for reasons such as:
- You received the wrong size
- You received a different product than you ordered
- You changed your mind about the product
To initiate an exchange or store credit, please contact us at [1waygoya@gmail.com] with your order details and the reason for the exchange.
Please note that products must be returned in their original packaging and in new, unused condition to be eligible for a refund or exchange. Customers are responsible for the cost of return shipping unless the product was damaged upon arrival.
Thank you for choosing [1wayg.o.y.a LLC]. We value your business and will do our best to ensure your satisfaction with our products and services.